front desk

รายละเอียดงาน

Guest Service Agent • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. • Verify/adjust billing for guests. • Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. • Clear departures in computer system. • Coordinate with Housekeeping to track room status and guest concerns. • File guest paperwork or documentation. • Operate telephone switchboard station. • Run and check daily reports, contingency lists, and credit card authorization reports. • Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. • Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. • Notify Loss Prevention/Security of any reports of theft. • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. • Speak using clear and professional language; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. คุณสมบัติ: • Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. • Perform other reasonable job duties as requested by Supervisors.